The Challenge
Significantly, our client is one of the largest Insurance companies in Vietnam. They offer a variety of insurance products to personal customers and corporate customers. They managed entire process of Group Health Insurance manually and were seeking to digitize the flows and improve process efficiencies.
The Solution
In order to address the customer’s challenges, iNube leveraged its existing flagship product – POLICYLive with necessary customizations to facilitate policy administration of group health policies.
Group Health Insurance Digitalization Highlights
- Key functional modules – User Management, Master Data Management, Quote Management, Workflow Underwriter Referral, Policy Issuance, Endorsements, Communication Management
- Local product and pricing set up to eliminate dependency on Core Insurance system
- Inbuilt Underwriting rules to facilitate referral to Underwriter dynamically
- Complex UW workflows based on Corporate type, Sum Assured, Product / Plan with provision for Maker & Checker
- Versioning of quotes based on negotiation with the end customer
- Configurable TAT for different process steps throughout the life-cycle with notifications
- Integration with the core system to push policy and claims data in batch mode
Value Offered
- Enables real time quote generation and policy issuance
- Delight customers by providing quicker TATs for policy issuance, endorsements
- Increased Transparency in pricing
- Provide consistency of service with robust system structure
- Readily integrates with Core Insurance system to enable complete functionalities
