The customer had multiple products across LOBs which were handled in disjoint systems. Staggered technical landscape led to delays in addressing dynamic customer needs and increased time to market for new products. They were in need of a single insurance policy administration system that could be easily accessed by both internal employees and external intermediaries, for policy issuance and policy servicing to customers.
The Solution- Insurance Policy Administration Ecosystem
iNube implemented one of its flagship product Agent Virtual Office (AVO) a single integrated platform for policy administration. Meanwhile this was accessible to both internal users and external intermediaries to take load off the Core insurance system by enabling policy issuance in the portal.
- Implemented different flows for agents, telesales, branch employees, customer portal & corporate portal
- Personalized dashboards for agents, to view and monitor day-to-day activities
- Enhanced policy tracking due to integrated systems
- Enhanced database structuring and management