The Challenge
A leading insurance player wanted to enhance their existing mobile app with a customer-centric insurance mobile app. To provide end users easy access to their product portfolio. i.e. car or two-wheeler, travel, health & home insurance policies. They were in need of a one stop shop solution that would be able to handle the cycle from enrolment to claims management. Along with a host of other value-added services.
The Solution- Customer-centric Mobile App
iNube restructured and enhanced the customer’s existing mobile app (m-Chathra) and introduced new functionalities in the customer-centric insurance mobile apps for Buying /Renewing /Extending Travel/Car/Health insurance policy, locating nearest motor garage or hospital along with intimation and tracking of claims.
- Real time communication to connect with call center
- Photo Quote feature – Receive instant insurance quotes with simple photos
- Fly Chat feature for Customer Support
- Customers can check their motor insurance policy details, benefits covered, intimate claims, track claim status, search network garages, lodge, track grievance, and take advantage of other utilities
Value Delivered
- Enhanced UI / UX experience for end users increasing customer loyalty quotient
- Hybrid App resulted in reduced development and maintenance costs
