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AI in Insurance – Giving Healthcare Insurers A Run for Money or Prove to be Scalable?

AI tools are changing the everyday mundane lifestyle, isn’t it?  

Imagine being stuck in traffic and asking ChatGPT for ways to pass your time. You will be presented with a plethora of options within seconds. Frustrating traffic turns to leisure time with just one AI prompt.  

Something similar is happening in the Indian healthcare sector too with the fusion of AI in healthcare. Manual, long time-consuming tasks are getting the touch of automation and changing the operational landscape. Additionally, this touch of automation is creeping in the Indian Healthcare insurance sector. 

The new India Health Insurance is getting an upgrade with insurance technology integrating AI tools. With this adaptation, Insurers are able to efficiently detect fraud, automate claims processing and more. AI in healthcare companies coupled with Insurers are changing the Insurance ballgame altogether!  

Let’s explore more! 

AI in Healthcare Insurance Benefits 

Can you think of expedited operations in health insurance a decade back? 

Well, this view is changing. Here are the top benefits of AI in Indian health insurance: 

Tailored Health Insurance Plans 

Insurance technology did bring a wave of transformation in Insurance landscape, with the advent of AI in healthcare this is taking a revolutionary turn. Today, by leveraging AI in healthcare systems, insurers are able to analyze vast amounts of data and offer tailored health insurance plans. From medical histories to current ailments and lifestyle habits, insurers analyze these within minutes, offering plans that cater to individual needs. 

Automating Claims Processing 

AI in Insurance is making processing huge amounts of claim a breeze. In healthcare insurance, the insurers grapple with processing overwhelming loads of claims, with AI integration in Insurance technology this scenario is changing. From claims processing to data entry and evaluation, everything is digitized and automated, shedding workload significantly 

Real-Time Monitoring 

With the AI in Indian health insurance, the insurers as well as the policy holders are getting enhanced visibility with real-time analytics. Monitoring claims statuses becomes seamless as opposed to the recurring manual evaluations. With AI, the healthcare insurers are better able to process abnormalities in behavioral patterns, instrumental in detecting frauds significantly. 

Virtual Assistants 

Most of the insurers today use chatbots and virtual agents to offer enhanced customer service. Developed with advanced algorithms, these virtual assistants are capable of answering queries- from policy details to claims submission, they are equipped to answer it all. Especially in the Indian Health Insurance, where there is lack of clear customer assistance, these AI chatbots will prove to be transformative at best. 

What does the Future of AI in Indian Health Insurance Look Like? 

58 percent of the Insurance CEOs are confident in AI adaptation and gaining achievable returns on investments within five years. 

The future for insurers in the healthcare sector seems promising, as with the advent of AI integration additional value will be added to the insurance technological solutions adapted. With scalable AI healthcare benefits, there will be a lot of reduction in the manual laborious tasks that was otherwise unimaginable.  

Not only the insurers will be getting a profitable benefit, but also it will be advantageous for the Government too. They can come up with detailed and insightful solutions for addressing common health issues such as chronic illness, effective policy management for diabetes or heart conditions contributing to societal welfare. 

Going Beyond Automation… 

As insurers continue to welcome the transformative power of AI in insurance, it can be quite challenging to completely adapt to the automation way of operating in Insurance. However, with a promising future lying ahead, AI’s uses in India’s healthcare sector will prove to be a highly scalable investment, turning around the current healthcare insurance landscape significantly. 

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Deepak S

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