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Motor Insurance: Reduced Claims Fraud with Live Stream

The Challenge

Headquartered in Delhi and with a PAN India presence, the customer is a prominent player in Motor Insurance industry. The customer was looking to plug the fraudulent activity that took place during the motor claims process and was looking for an innovative digital insurance solution to address the same.

The Solution- Motor Insurance Apps

iNube has built a stand-alone pluggable live streaming component – StreamLive which was found to meet the requirements of the customer.

  • Configuration & implementation of Web Portal and Android Mobile App
  • Stream video from both ends (insurance company user and on-field user) to enable an engaging interaction and eliminate re-work
  • Unique identifier for each live streaming session to enable tagging to specific claim cases
  • Geo tagging and time stamping of video clips
  • Multiple video resolution modes along with auto scaling based on network connectivity
  • Capture of snapshots during live video streaming
  • Noise cancellation

Value Delivered

  • 7000+ livestreaming sessions carried out till date
  • Optimized process cycle time and enhanced accuracy of claim processing
  • Reduced frauds and claims leakage
  • Reduced operational costs by way of using runner boys rather than expensive surveyors
  • Digitization of data

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