Here’s a short story that you need to assess whether it’s a horror or a pleasant one- A claim handler team arrives at a remote accident site. There is no network and no printed forms. The vehicle has sustained crucial damage, and the driver is quite anxious while the time is ticking. With a paper-based checklist and a standalone camera, the vehicle inspection team struggles a big time to collect all the documentation evidence, fill in the VIN details manually and capture the entire story.
Do you think it’s a pleasant story? Certainly not!
Now imagine the same vehicle inspection team equipped with a mobile inspection app- which facilitates them to scan the vehicle, capture geo-tagged photos, dictate notes, and upload everything to the cloud in real-time.
Why Rethinking the Vehicle Inspection Landscape is Crucial?
In an industry where one of the misjudged risks can lead to lossess in millions and reliance on outdated inspection methods is not just inefficient but quite dangerous. As risks scenarios grow more complex and customer expectations rise, insurers need to ask themselves- Is our current approach to vehicle inspection helping us to stay ahead or holding us back?
Here’s where insurers need to buckle up and rethink their regular vehicle inspection operations:
Speed
Expedited decision making is the norm, and decisions need to be made in hours and not days. The modern tools enable real-time risk evaluation right from the field.
Accuracy
Manual inspections are prone to human errors and data gaps. Digital capture ensures that there is seamless consistency and precision in every assessment.
Efficiency
The underwriting team and claim handlers lose a significant amount of time juggling papers, photos, and manual uploads. A single, streamlined platform which transforms productivity.
Transparency
Manual documentation leads to blind spots as there is an increased chance of fragmented data. However, with real-time syncing and time stamped evidence, there is a significant boost in productivity and accountability
Scalability
Growth should not mean operational chaos. However, with digital platforms there is effortless scalability across products, geographies, and teams
Fraud
With delayed data, there is an increased chance of fraud detection. However, with an AI-powered vehicle inspection tool, inconsistencies can be flagged significantly and in fact instantly at the source.
Customer
Long inspection cycles significantly frustrate policyholders. Faster, smarter vehicle inspections significantly improve service and build trust.
How does A Modern-Day Vehicle Inspection App Looks Like?
A modern vehicle inspection app is more than just a mobile app. It is an integrated, intelligent ecosystem which is built around the needs of the on-field vehicle inspectors, underwriters and claims handlers. Here’s how a modular vehicle inspection app looks like:
AI-Enabled Video and Image Capture
The vehicle inspection team can easily scan, upload, and analyze visuals on the go. The integrated AI can detect anomalies, validate object types, and significantly reduce the reliance on post-processing.
Geo-Tagging and Stamping
Every field entry will be tagged with location and time, which will create a reliable audit trail. This is especially useful in rural or disaster-prone areas where there is a higher chance of fraud.
Smart Vehicle Specific Workflows
From capturing chassis and engine numbers to documenting the pre-existing damages and accessory conditions, the modern vehicle inspection app offers a inspection flow specifically tailored for Motor Insurance. The dynamic fields adapt based on the vehicle type, claim category or inspection purpose which ensures that nothing critical is missed.
Offline Functionality
The real-world vehicle inspections usually take place in quite remote areas where there is a lack of proper internet connection. However, a modern vehicle inspection app significantly enables data collection offline with auto-sync as soon as the connectivity resumes.
Seamless API Integration
These mobile apps for vehicle inspection should allow for seamless data flow into the core systems, CRMs, underwriting engines and analytics platforms without delays or re-entry- cutting the turnaround time from days to hours
Digital Signature and Verification
Secured, on-device signing, and instant identity verification will be significant in simplifying the authentication process at the inspection site. Additionally, it also ensures that there is a faster closure of the inspections while maintaining compliance and verifiable audit trail.
What Changed when One of India’s Top General Insurer Bid Adieu to Manual Vehicle Inspections with iNube’s Vehicle Inspection Solution?
One of India’s leading General Insurers dealt with fragmented operations, manual vehicle inspections and a lack of real-time visibility, all of which led to an inaccurate data capture, disorganized documentation, and a rise in fraudulent claims. Our Vehicle inspection solution transformed the insurer’s regular operational methods and significantly helped them in digitizing and streamlining the inspection workflows.
With the ability to capture accurate, real-time data through a mobile-first interface, the insurer essentially improved operational efficiency and minimized their risk of oversight and fraud. This transformation has significantly enabled in faster claim processing, better decision making which is backed by visual evidence and an organized data management which carved the path for them to drive a 10X boost in productivity and enabled the insurer to scale with confidence
By adopting iNube’s Vehicle Inspection solution, the insurer moved from fragmented, manual processes to a streamlined, fraud resistant system. This significantly resulted in faster claims, better data, and a 10X leap in operational efficiency while setting a new standard for modern insurance inspections.
