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Enhanced-customer-engagement-with-a-user-friendly-mobile-app-for-a-leading-insurer

Mobile App for Enhance insurance Customer Engagement

The Challenge

A leading insurance player wanted to enhance their existing mobile app with a customer-centric insurance mobile app. To provide end users easy access to their product portfolio. i.e. car or two-wheeler, travel, health & home insurance policies. They were in need of a one stop shop solution that would be able to handle the cycle from enrolment to claims management. Along with a host of other value-added services.

The Solution- Customer-centric Mobile App

iNube restructured and enhanced the customer’s existing mobile app (m-Chathra) and introduced new functionalities in the customer-centric insurance mobile apps for Buying /Renewing /Extending Travel/Car/Health insurance policy, locating nearest motor garage or hospital along with intimation and tracking of claims.

  • Real time communication to connect with call center
  • Photo Quote feature – Receive instant insurance quotes with simple photos
  • Fly Chat feature for Customer Support
  • Customers can check their motor insurance policy details, benefits covered, intimate claims, track claim status, search network garages, lodge, track grievance, and take advantage of other utilities

Value Delivered

  • Enhanced UI / UX experience for end users increasing customer loyalty quotient
  • Hybrid App resulted in reduced development and maintenance costs
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