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General Insurance Company: Digital Claim Assessment

The Challenge

Headquartered in Chennai, the customer is a prominent player in General Insurance company in South India. Current process of obtaining repair estimations for Motor Claims Damage Assessment was manual, time-consuming and prone to re-work. As part of their effort to optimize the motor claims process, customer was seeking a digital insurance solution to enable empaneled garages to provide repair estimations on Motor Claims.

The Solution for General Insurance Company

AssessLive– A custom built Web Portal and Native Mobile App solution to digitize Motor Claims Damage Assessment process

  • Repairer Portal for insurance company to allocate claims and obtain loss estimation to process motor insurance claims
  • Mobile App to enable live video streaming between the general insurance company and garage
  • Guided process for loss assessment incorporating parts masters
  • Built in logic for calculation of estimation including depreciation

Value Delivered

  • Optimized motor claims damage assessment process cycle time and accuracy of claim processing
  • Reduced operational cost by using this solution instead of assigning on-field activities to claims surveyors
  • Provided tamper proof data for future reference

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