The Challenge
Headquartered in Chennai, the customer is a prominent player in General Insurance company in South India. Current process of obtaining repair estimations for Motor Claims Damage Assessment was manual, time-consuming and prone to re-work. As part of their effort to optimize the motor claims process, customer was seeking a digital insurance solution to enable empaneled garages to provide repair estimations on Motor Claims.
The Solution for General Insurance Company
AssessLive– A custom built Web Portal and Native Mobile App solution to digitize Motor Claims Damage Assessment process
- Repairer Portal for insurance company to allocate claims and obtain loss estimation to process motor insurance claims
- Mobile App to enable live video streaming between the general insurance company and garage
- Guided process for loss assessment incorporating parts masters
- Built in logic for calculation of estimation including depreciation
Value Delivered
- Optimized motor claims damage assessment process cycle time and accuracy of claim processing
- Reduced operational cost by using this solution instead of assigning on-field activities to claims surveyors
- Provided tamper proof data for future reference
