Main Responsibilities:
- Knowledge: telephony, Help Desk experience, Excel
- Ability to adapt easily and Quick learner
- Precise team-worker
- Must have excellent language and communication skills; to be able to explain to each user, in terms they can understand in both Hindi and English & the solution to their incident while remaining polite and professional at all times.
- Should have good knowledge of SQL Concept and writing SQL queries.
Qualifications & Work Experience:
B.E / BCA / MCA
1 to 4 years of IT experience
IT Skills:
- Should have good knowledge of SQL Concept and writing SQL queries.
- Taking calls from users, troubleshooting and application assistance (first call resolution, first line call) requests by fax, Email, mail
- Encoding tickets, update databases, Live Link with technicians for the good execution of planned works Analysis, planning and scheduling of the Customers request
- Record, process, and close, incidents or service requests.
- Record, process, and close, incidents or service requests.
- Be reactive in order to take the right actions to help the Customer in the shortest period of time
Personal Skills:
- Teamwork
- Proactive
- Communication Skills
- Support Team Members
- Take initiative.
Location: Bangalore, Mumbai
