Inube - Case StudiesStreamlined Policy Administration with a Single Integrated Ecosystem for Insurance Intermediaries

July 26, 20210


The Challenge

The customer had multiple products across LOBs which were handled in disjoint systems. Staggered technical landscape led to delays in addressing dynamic customer needs and increased time to market for new products. They were in need of a single insurance policy administration system that could be easily accessed by both internal employees and external intermediaries, for policy issuance and policy servicing to customers.


The Solution

iNube implemented one of its flagship product Agent Virtual Office (AVO) a single integrated platform for policy administration. This was accessible to both internal users and external intermediaries to take load off the Core insurance system by enabling policy issuance in the portal.
Implemented different flows for agents, telesales, branch employees, customer portal & corporate portal
Implemented different flows for agents, telesales, branch employees, customer portal & corporate portal
Personalized dashboards for agents, to view and monitor day-to-day activities


Value Delivered

Enhanced policy tracking due to integrated systems
Enhanced database structuring and management
150K+

Intermediaries Currently Using the Application ​

20 Million

Policies Issued Till Date

More than 40%

Reduction in Time Taken for Policy Issuance

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