The Challenge
A well-established company in the insurance industry was seeking to provide a convenient platform to its retail members in order to manage their health insurance policies and enable self-service. Because there was a need for a health insurance mobile app. Meanwhile this would improve claims experience for their existing customer base with smartphones and an increasing demand for self–service option among its customer bases.
The Solution – Health Insurance Self Service Apps
Customer Mobile App (MedSync) – iNube decided to restructure the company’s existing mobile app and included new functionalities. Moreover, the enhanced health insurance mobile app would enable customers to search network hospitals, receive constant updates on hospital transactions. In detail payment related updates, push notifications with policy updates, claims status, discounts or offers, intimation & tracking claims and viewing purchased policy details.
- QR based member card to enable efficient claims lodgement with the provider
- Coverage and exclusions information on fingertip
- Enabled notification, view and management of claims
- Quick connect option for online assistance
- Wellness Corner, Hospital Hubs to enhance experience
- Supported on all major platforms such as iOS, Windows and Android
Value Delivered
- Increased customer connects & loyalty quotient
- Quick realization of ROI by leveraging on readymade solution
- Market differentiation in an increasingly competitive industry
- Enabled cross selling
