UncategorizedDigitized On-Field Motor Claims Damage Assessment Process for a Leading General Insurance Company

July 26, 20210


The Challenge

Headquartered in Chennai, the customer is a prominent player in General Insurance industry in South India. Current process of obtaining repair estimations for Motor Claims Damage Assessment was manual, time-consuming and prone to re-work. As part of their effort to optimize the motor claims process, customer was seeking a digital insurance solution to enable empaneled garages to provide repair estimations on Motor Claims.


The Solution

Custom built Web Portal and Native Mobile App solution to digitize Motor Claims Damage Assessment process
Repairer Portal for insurance company to allocate claims and obtain loss estimation to process motor insurance claims
Mobile App to enable live video streaming between the insurance company and garage
Guided process for loss assessment incorporating parts masters
Built in logic for calculation of estimation including depreciation


Value Delivered

Optimized motor claims damage assessment process cycle time and accuracy of claim processing
Reduced operational cost by using this solution instead of assigning on-field activities to claims surveyors
Provided tamper proof data for future reference
21K+

Claims estimations processed using the repairer portal and mobile app solution till date ​

More than 40%

Reduction in TAT compared to the manual process​

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