Enhance Customer Engagement with Mobility Solutions for Insurance

‘Insurance Mobility Solutions for Customers (B2C)’, from iNube, helps insurance companies, Third Party Administrators (TPAs) and brokers, maintain traction with their end customers throughout the policy lifecycle

Overview

Deep market penetration of mobile devices has made insurance companies realize the need of using mobile apps as an additional channel for interaction with their valued customers.

Seamless integration between mobile apps and customer relationship management team of insurance companies, can effectively help address customer concerns, enhance customer satisfaction and increase ROI for insurance companies.
 
Key Highlights –
• Enables beneficiaries to manage their policy and claim related information
• Search, rate and connect nearby network of workshops/garages/hospitals/ agents
• Helps in interacting with insurance companies/brokers/Third Party Administrators (TPAs) in real time
 
iNube’s portfolio of Android and iOS-based feature rich mobile applications, for insurance customers–
Health & AccidentMedSync mobile application, caters to the critical needs of your health insurance customers and provides a stress-free experience
 
Motor InsuranceMotoSync mobile application, extends a superlative experience to your motor insurance customers
 
Life & AnnuitiesLifeSync mobile application, enhances engagement with your life insurance customers
 

Features

Explore the distinctive features of our mobility solutions for insurance customers, that helps in driving enhanced customer engagement

Policy Briefcase

Customers can directly access policy details, benefits covered, details of family members enrolled and policy terms & conditions

Claims Junction

Customers can quickly intimate the insurance company of any untoward incident, track claims status and view claims history & updates

Self-Inspection

In case of motor insurance, customers can themselves capture video of damaged vehicle and upload evidence for loss assessment of claim

Provider/Garage Search

Location based services to track where an event occurred and help locate convenient nearby hospitals, motor garages or agents

Unique QR Code

Customers can initiate transactions with unique QR code assigned to each policy or member covered

Premium Reminder/Live Updates & News

Ensures that customers do not miss the premium due date. Instant updates, announcements and news clippings are provided to enhance customer knowledge

Live Streaming

Initiate video call with insurance company or broker / TPA and get real-time response

Document Upload

Lodge claims by taking images of critical documents and upload using the app

Value Proposition

Learn more about the advantages of our customer centric insurance mobility solutions

  • Optimize Operations

    Reduce on going customer service cost by providing a self-service platform for customers

  • Enhance Customer Engagement

    Provide information on finger-tips, enhance the quality of customer engagement and maintain traction

  • Promote Cross-Selling

    Superior platform to cross sell your products to end customers. Provide interesting products based on customer historical data

  • Increase Revenues

    Reduce on going customer service call center costs, with one to one direct interaction with the customers

  • Improve Decision Making

    Precise real time information from the customer, enables insurer to take corrective actions at the right time

  • Increase Brand Awareness

    Provide customer convenience, enhance your brand experience and always establish a direct link with your customer

  • Issue1 Real Time Quotes/Policies

    Instantly generate quotes and issue policies. Reduce load on your core insurance system

  • Provide Quick Turn Around Time (TAT)

    Delight your customers by providing quicker turnaround times for policy issuance, renewals, endorsements

  • Ensure Greater Flexibility

    Allows insurance companies to configure different privileges for pricing, underwriting and operations to
    different intermediaries

  • Gain Better Oversight

    Take complete control over your distribution network with configurable levels of pricing and underwriting
    privileges

  • Increase Transparency

    Manage complex commission structures and make payments online

  • Be Eco-friendly

    Help the environment by enabling end-to-end paperless process for policy issuance

Related Solutions

‘Do-it-yourself’ B2B Mobility Platform

‘Create & Manage’ Enterprise Mobile Apps on-the-fly using a ‘code-free’ platform and optimize on-field activities Know More

Enterprise Mobility Solutions

Streamline your on-field insurance activities with versatile B2B Mobile Apps Know More

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