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Augment Vital Business Functions with Live Interactions
‘Live Streaming’ solution, a powerful medium of web and mobile app for real time video streaming, helps insurance companies to augment vital on-field business functions like inspections, claims processing, agent training etc.
Overview
The live streaming solution is a multi-purpose pluggable ready to use solution. Timely evidence and vital data gathered through live streaming, enables insurance companies to combat fraud at source.
How does Live Streaming Work?
Live Streaming solution comprises of a mobile application and web application for seamless on-field process execution.
Mobile App to Web Browser
Mobile App to Web Browser Live Streaming caters to the enterprise B2B segment.
On-Field Users
- Only need a native mobile app that connects to iNube’s stand-alone pluggable live streaming component
Operations Team
- Exclusive web browser interface
- Capture and annotate snapshots, save and download video
- Download additional evidence along with geo-tags, time and date stamp
Browser to Browser
‘Browser (on the mobile device) to Browser (on the web)’ Live Streaming, caters to the B2C segment. Most noteworthy, it eliminates the need of a dedicated mobile app for the customer
Customer
- Receives a unique and secure web link, via an SMS, from the operations team
- Authenticates himself/herself through the link, from the mobile browser
- Selects an operations user for interaction
Operations Team
- Exclusive web browser interface
- Capture and annotate snapshots, save and download video
- Download additional evidence captured on field along with geo-tags, time and date stamp
Functionalities
Empowering end users and operations team with robust functionalities for achieving operational excellence and ensuring quick turnaround time.
For On-field User/Customer
- Choose active users from the operations team
- Capture images, video and audio clips from the field
- Submit evidence from the field
For Operations Team
- Receive/Initiate/Reject incoming live streaming call notification
- Take snapshots
- Save and download live streaming videos
- Download additional evidence with geo-tags, time and date stamp
- Download MIS report
Our Popular Live Streaming Solutions
Motor Break-In Inspection Solution – Facilitates digital pre-inspection for lapsed motor insurance policy renewals
Motor Claims Investigation Solution – Enable motor claims investigators to digitally conduct on-field spot investigations, with audio-visual evidence
Motor Loss Assessment Solution – Enable surveyors to assess the extent of damage to motor vehicles and arrive at liability of the claim
Property Risk Survey Solution – Helps risk engineers to identify and assess the different types of risk that may adversely affect a property
Features
Explore the distinctive features of our live streaming solution, that helps in delivering enhanced business value
Multiple video resolution modes based on network bandwidth
Configurable limits for video timeframes
Single or dual mode video streaming
Auto scales when a lower network bandwidth is detected
Dual camera switching
Zoom during live streaming
Noise reduction or mute audio
Screen toggle
Capture snapshots during the video both from web and mobile app
Value Proposition
Explore the benefits of the live streaming solution and learn more on how it helps in optimizing on-field operations
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Reduce Inspection/Survey TAT
Act on real time information from the field for quick decision making
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Reduce Operational Costs
Assign ‘runner boys’ rather than surveyors to undertake on-field activities
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Maintain Data Confidentiality
Ensure security and complete control of live streaming data
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Enhance Customer Satisfaction
Faster outcomes of processes lead to enhanced customer engagement
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Issue1 Real Time Quotes/Policies
Instantly generate quotes and issue policies. Reduce load on your core insurance system
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Provide Quick Turn Around Time (TAT)
Delight your customers by providing quicker turnaround times for policy issuance, renewals, endorsements
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Ensure Greater Flexibility
Allows insurance companies to configure different privileges for pricing, underwriting and operations to
different intermediaries -
Gain Better Oversight
Take complete control over your distribution network with configurable levels of pricing and underwriting
privileges -
Increase Transparency
Manage complex commission structures and make payments online
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Be Eco-friendly
Help the environment by enabling end-to-end paperless process for policy issuance
Related Solutions
Motor Claims Management & Fraud Detection
Facilitate end-to-end management of motor insurance claims, right from First Notice of Loss (FNOL) to claim settlement Know More
‘Do-it-yourself’ B2B Mobility Platform
Create & manage enterprise mobile apps on-the-fly using our Evidens RMAD ‘code-free’ platform and optimize on-field activities Know More
Interested to learn more on how Live Streaming can help with Real Time Evidence?
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