Life Insurance Claim Investigations

Improve Turnaround Time of Life Insurance Claims Investigation with a Digital Solution

The ‘Life Insurance Claims Investigation’ solution helps insurance companies to streamline the process of claims investigation and benefit from improved TAT, reduced claims fraud, and enhanced operational efficiency.


The ‘Life Insurance Claims Investigation’ solution comprises of a web portal and a mobile app, built on iNube’s proprietary B2B mobility platform – ‘Evidens’.

Mobile App – Claims Investigator
  • Capture images, audio-visual evidence

  • Initiate live streaming with claims officer and receive guidance

  • Auto-generate claims investigation report including all evidences captured

  • Submit report directly from field to the claims officer

Web Portal – Insurance Company
  • Easily onboard/empanel investigation agencies and enable them to receive investigation case details

  • Configure workflows between multiple roles to accommodate business processes specific to Insurance companies

  • Smart case allocations to investigators based on Location or Business Rules specified by Insurance company

  • Gain line of sight throughout the claim investigation life cycle to track the status of a case

  • Leverage streamlined docket management by reconciling the physical evidences collected against their respective digital investigation reports

  • Accurate invoice management with provision for investigation agencies to submit digital invoices

Solution Features


Bird’s eye view of location, view maps with geo co-ordinates

Document Upload

Capture images of relevant documents and attach to life claim investigation reports

Workflow Driven

Enable users across multiple levels to review and refine life claim investigation reports, prior to submission of exhaustive report to the claims officer

Offline Capability

Gather information including geo-coordinates even in offline mode. Network connectivity is required only at the time of report submission

Versatile Controls

Scan documents, take photos, record video/audio, digital signatures to support case

Increased Convenience

Automatic generation of PDF report for life claim investigation

Enhanced Security

Encrypted data storage and dual factor user authentication

Value Proposition

  • Reduce Claims Leakage

    Base your claims assessment on timely and reliable information from the field

  • Improve Data Accuracy

    Digitizing data at source, provides rich data for analytics, and improves data accuracy with tamper-proof evidences

  • Ensure Quality Investigation Findings

    With smart features such as geo-tagging of images, capture of audio video evidence and digital signatures, be rest assured of the quality of your investigation reports

  • Increase Operational Efficiency

    Intelligently assign investigation cases, monitor progress and receive real-time digital reports

  • Ensure faster completion of investigations with a guided process
  • Increase productivity and bandwidth to undertake more investigations in reduced time
  • Self-govern TAT for investigations
  • Collect all audio-visual evidence on a single device
  • Auto-generate reports. No effort required for report preparation

Interested to learn more about Life
Claim Investigation (AICM)?

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