Case StudiesReduced Motor Claims Fraud with Live Streaming for a Leading Company in Motor Insurance

July 26, 20210

The Challenge

Headquartered in Delhi and with a PAN India presence, the customer is a prominent player in Motor Insurance industry. The customer was looking to plug the fraudulent activity that took place during the motor claims process and was looking for an innovative digital insurance solution to address the same .

The Solution

iNube has built a stand-alone pluggable live streaming component – StreamLive which was found to meet the requirements of the customer.
Configuration & implementation of Web Portal and Android Mobile App
Stream video from both ends (insurance company user and on-field user) to enable an engaging interaction and eliminate re-work
Unique identifier for each live streaming session to enable tagging to specific claim cases
Geo tagging and time stamping of video clips
Multiple video resolution modes along with auto scaling based on network connectivity
Capture of snapshots during live video streaming
Noise cancellation

Value Delivered

7000+ livestreaming sessions carried out till date
Optimized process cycle time and enhanced accuracy of claim processing
Reduced frauds and claims leakage
Reduced operational costs by way of using runner boys rather than expensive surveyors
Digitization of data

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