The Challenge
The customer was seeking to address the disjointed sales experience when completing vehicle inspections in break-in scenario. Customer wanted to enable the agents and end customers alike in seamlessly incorporate vehicle inspections as part of the sales journey.
The Solution
iNube leveraged its flagship RMAD platform – AppsLive which has built in capabilities to create an Enterprise Mobile App for any on-field activity. An Android Vehicle Inspection Mobile App was custom built to manage the Vehicle Inspections.
Live Streaming component introduced the capability to interact in real-time with personnel on the field
Mobile App enabled all agents to capture inspection data (with related video and images), generate a detailed report and send it across to their respective supervisors for further review and action
Supervisors accessed the report along with the images, audio visual clips captured from the site via the web portal. Workflow driven to accept or re-assign the report.
Value Delivered
Increase in customer engagement with a more seamless sales journey
Increase in efficiency in managing agents and third parties carrying out vehicle inspections
1000+
On-field inspection personnel empanelled by the Insurer
10000+
Inspections per month could be carried using Mobile App
More than 60%
Reduction in TAT in comparison to manual process
40%
Increase in the number of vehicles inspected
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