Case StudiesImproved Operational Agility with Middleware Implementation for a Leading Insurer

July 26, 20210

The Challenge

Due to acquisitions and working with multiple vendors, the customer had ended up running multiple disjointed systems. Impact of this was fragmented information and operational silos. Users were being provided with inconsistent, or even contradicting, information that hindered the accuracy and timeliness of decision making. A lot of business processes, on the other hand, were interdepartmental and hence automated workflows were much harder to achieve.

The Solution – Middleware Implementation

iNube suggested introduction of Middleware implementation to support for “one to many” type of integration which is crucial where there is multi channel distribution network and a single policy origination system (Core).
Implementation of WSO2 a lightweight, scalable, component oriented; Java based enterprise service bus (ESB)
Communication channel between the systems, all monitoring of integration takes place in one system. Execute built in redundancies, back ups, alerts, and monitors within the Middleware implementation
Systems on either side of the Middleware operates independently
Messages between two systems simply queue up in the Middleware system until the other side becomes available

Value Delivered

Eliminated the need for any custom coding in the Core and Non Core systems
Application upgrades were made simpler and easier
Enhanced operational agility with faster ROI
Improved customer service levels cost-effectively
Improved flexibility that helped the insurance company to react quickly to customer service requests

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