Case StudiesEnhanced Customer Engagement with a User Friendly Mobile App for a Leading Insurer

July 26, 20210

The Challenge

A leading insurance player wanted to enhance their existing mobile app with a customer-centric insurance mobile app to provide end users easy access to their product portfolio i.e. car or two-wheeler, travel, health & home insurance policies. They were in need of a one stop shop solution that would be able to handle the cycle from enrolment to claims management along with a host of other value added services.

The Solution

iNube restructured and enhanced the customer’s existing mobile app (m-Chathra) and introduced new functionalities in the customer-centric insurance mobile app for Buying /Renewing /Extending Travel/Car/Health insurance policy, locating nearest motor garage or hospital along with intimation and tracking of claims.
Real time communication to connect with call center
Photo Quote feature – Receive instant insurance quotes with simple photos
Fly Chat feature for Customer Support
Customers can check their motor insurance policy details, benefits covered, intimate claims, track claim status, search network garages, lodge, track grievance, and take advantage of other utilities

Value Delivered

Enhanced UI / UX experience for end users increasing customer loyalty quotient
Hybrid App resulted in reduced development and maintenance costs
67% Increase

In the number of policies sold per day via the mobile channel


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