Case StudiesOne of Vietnam’s largest insurance companies digitized and simplified their Group Health Insurance

February 23, 2022

The Challenge​

Our client is one of the largest Insurance companies in Vietnam. They offer a variety of insurance products to personal customers and corporate customers. They managed entire process of Group Health Insurance manually and were seeking to digitize the flows and improve process efficiencies.  ​

 

The Solution​

In order to address the customer’s challenges, iNube leveraged its existing flagship product – PolicyLive with necessary customisations to facilitate policy administration of group health policies.​

 

Highlights​

  • Key functional modules – User Management, Master Data Management, Quote Management, Workflow Underwriter Referral, Policy Issuance, Endorsements, Communication Management ​
  • Local product and pricing set up to eliminate dependency on Core Insurance system​
  • Inbuilt Underwriting rules to facilitate referral to Underwriter dynamically​
  • Complex UW workflows based on Corporate type, Sum Assured, Product / Plan with provision for Maker & Checker​
  • Versioning of quotes based on negotiation with the end customer​
  • Configurable TAT for different process steps throughout the life-cycle with notifications​
  • Integration with the core system to push policy and claims data in batch mode​

 

Value Offered

  • Enables real time quote generation and policy issuance​
  • Delight customers by providing quicker TATs for policy issuance, endorsements​
  • Increased Transparency in pricing ​
  • Provide consistency of service with robust system structure​
  • Readily integrates with Core Insurance system to enable complete functionalities
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