The customer had multiple third party agencies and internal employees carryout vehicle inspections. In a break-in scenario, where vehicle inspection is mandatory, the customer had employed a manual process involving vehicle inspector visiting the end-customer, taking notes, photographs, compiling report and sending to the customer. This led to longer TAT which in turn led to significant delays and impacted conversion rates of quotes.

iNube leveraged its flagship RMAD platform – Evidens which has built in capabilities to create an Enterprise Mobile App for any on-field activity. An Android Mobile App was custom built to manage the Vehicle Inspections.

• Live Streaming component introduced the capability to interact in real-time with personnel on the field
• Mobile App enabled all agents to capture inspection data (with related video and images) generate a detailed report and send it across to their respective supervisors for further review and action
• Supervisors accessed the report along with the images, audio visual clips captured from the site via the web portal. Workflow driven to accept or re-assign the report.​

• Decrease in cost of management of on-field personnel​
• Flexible configuration for the insurer to customize the report for each inspection accordingly ​