Motor Claims Damage Assessment

Digitized On-Field Motor Claims Damage Assessment Process ​for a Leading General Insurance Company

The Challenge

Headquartered in Chennai, the customer is a prominent player in General Insurance industry in South India. Current process of obtaining repair estimations for Motor Claims Damage Assessment was manual, time-consuming and prone to re-work. As part of their effort to optimize the motor claims process, customer was seeking a digital insurance solution to enable empaneled garages to provide repair estimations on Motor Claims. ​

The Solution

Custom built Web Portal and Native Mobile App solution to digitize Motor Claims Damage Assessment process ​

  • Repairer Portal for insurance company to allocate claims and obtain loss estimation to process motor insurance claims​
  • Mobile App to enable live video streaming between the insurance company and garage​
  • Guided process for loss assessment incorporating parts masters ​
  • Built in logic for calculation of estimation including depreciation ​​

Value Delivered

  • Optimized motor claims damage assessment process cycle time and accuracy of claim processing​
  • Reduced operational cost by using this solution instead of assigning on-field activities to claims surveyors​​
  • Provided tamper proof data for future reference​​


Claims estimations processed using the repairer portal and mobile app solution till date ​

More than 40%

Reduction in TAT compared to the manual process​

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