Digitized On-Field Motor Claims Damage Assessment Process ​for a Leading General Insurance Company

Headquartered in Chennai, the customer is a prominent player in General Insurance industry in South India. Current process of obtaining repair estimations for Motor Claims Damage Assessment was manual, time-consuming and prone to re-work. As part of their effort to optimize the motor claims process, customer was seeking a digital insurance solution to enable empaneled garages to provide repair estimations on Motor Claims. ​

Custom built Web Portal and Native Mobile App solution to digitize Motor Claims Damage Assessment process ​

• Repairer Portal for insurance company to allocate claims and obtain loss estimation to process motor insurance claims​
• Mobile App to enable live video streaming between the insurance company and garage​
• Guided process for loss assessment incorporating parts masters ​
• Built in logic for calculation of estimation including depreciation ​​

• Optimized motor claims damage assessment process cycle time and accuracy of claim processing​
• Reduced operational cost by using this solution instead of assigning on-field activities to claims surveyors​​
• Provided tamper proof data for future reference​​