Due to acquisitions and working with multiple vendors, the customer had ended up running multiple disjointed systems. Impact of this was fragmented information and operational silos. Users were being provided with inconsistent, or even contradicting, information that hindered the accuracy and timeliness of decision making. A lot of business processes, on the other hand, were interdepartmental and hence automated workflows were much harder to achieve.
iNube suggested introduction of Middleware implementation to support for “one to many” type of integration which is crucial where there is multi channel distribution network and a single policy origination system (Core).
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