Enhanced Customer Experience with a Health Insurance Mobile App for a Health Insurance Company
The Challenge
A well established company in the insurance industry was seeking to provide a convenient platform to its retail members in order to manage their health insurance policies and enable self service. There was a need for a health insurance mobile app. This would improve claims experience for their existing customer base with smartphones and an increasing demand for self–service option among its customer base.
The Solution
MedSync Mobile App – iNube decided to restructure the company’s existing mobile app and included new functionalities. The enhanced health insurance mobile app would enable customers to search network hospitals, receive constant updates on hospital transactions, ailment related updates, push notifications with policy updates, claims status, discounts or offers, intimation & tracking claims and viewing purchased policy details.
QR based member card to enable efficient claims lodgement with the provider
Coverage and exclusions information on fingertip
Enabled notification, view and management of claims
Quick connect option for online assistance
Wellness Corner, Hospital Hubs to enhance experience
Supported on all major platforms such as iOS, Windows and Android
Value Delivered
Increased customer connects & loyalty quotient
Quick realization of ROI by leveraging on readymade solution
Market differentiation in an increasingly competitive industry
