Reduced Health Claims Investigation Cycle Time by 65% for a Prominent General Insurance Company
A Prominent General Insurer in India was seeking to implement a Mobile App to enable investigation of claims emanating from Mass / State sponsored Health Insurance schemes. The customer had engaged multiple third party agencies all over the country to carryout investigation. Managing huge volumes of investigations across multiple investigation agencies was a challenge often leading to delays in claim processing.
iNube leveraged its flagship RMAD platform called Evidens which has built in capabilities to create a Mobile App for any on-field activity. An Android Mobile App was custom built to manage the Health Claims Investigations. A front-end integration with the Claims Processing application provided a mechanism to Create, Assign & Track Claim Investigation cases.