Customer-centric insurance mobile app

Customer-centric Insurance Mobile App

Enhanced Customer Engagement with a Customer-Centric Insurance Mobile App for an Insurance Company

The Challenge

A leading insurance player wanted to enhance their existing mobile app with a customer-centric insurance mobile app to provide end users easy access to their product portfolio i.e. car or two-wheeler, travel, health & home insurance policies. They were in need of a one stop shop solution that would be able to handle the cycle from enrolment to claims management along with a host of other value added services. ​

The Solution

iNube restructured and enhanced the customer’s existing mobile app and introduced new functionalities in the customer-centric insurance mobile app for Buying /Renewing /Extending Travel/Car insurance policy, locating nearest motor garage or hospital, intimating and tracking claims.​

  • Real time communication to connect with call center
  • Photo Quote feature – Received instant insurance quotes with simple photos​
  • Fly Chat feature for Customer Support​
  • Customers could check their motor insurance policy details, benefits covered, intimate claims, track claim status, search network garages, lodge, track grievance, and take advantage of other utilities​

Value Delivered

  • Enhanced UI / UX experience for end users increasing customer loyalty quotient​
  • Hybrid App resulted in reduced development and maintenance costs​

67% Increase

In the number of policies sold per day via the mobile channel


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