Enhanced Customer Engagement with a Customer-Centric Insurance Mobile App for an Insurance Company
The Challenge
A leading insurance player wanted to enhance their existing mobile app with a customer-centric insurance mobile app to provide end users easy access to their product portfolio i.e. car or two-wheeler, travel, health & home insurance policies. They were in need of a one stop shop solution that would be able to handle the cycle from enrolment to claims management along with a host of other value added services.
The Solution
iNube restructured and enhanced the customer’s existing mobile app and introduced new functionalities in the customer-centric insurance mobile app for Buying /Renewing /Extending Travel/Car insurance policy, locating nearest motor garage or hospital, intimating and tracking claims.
Real time communication to connect with call center
Photo Quote feature – Received instant insurance quotes with simple photos
Fly Chat feature for Customer Support
Customers could check their motor insurance policy details, benefits covered, intimate claims, track claim status, search network garages, lodge, track grievance, and take advantage of other utilities
Value Delivered
Enhanced UI / UX experience for end users increasing customer loyalty quotient
Hybrid App resulted in reduced development and maintenance costs
67% Increase
In the number of policies sold per day via the mobile channel
25000+
Active Users
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